Onboarding and support

A person who knows your house,
not a ticket queue.

Every Sablot customer is set up by a named person who has run auction back office. Setup, migration, training and the questions after your first sale all go to them. It is included on every plan.

Prefer email? hello@sablot.app. We reply the same day.

Live within a week.
Two calls from you.

The same process for every house we onboard, whatever system the exports come from.

Day 1

Call

Forty minutes on how you run a sale: premium, VAT, commission terms, platforms, who does what.

Days 2 to 3

Import

We load buyers, consignors, lots, invoices and settlements into your workspace at yourhouse.sablot.app.

Days 4 to 5

Configure and check

Invoice and statement branding, report set, user accounts. We check totals against your records.

Days 6 to 7

Train and go live

One session with your team on the real data. Then your next sale runs on Sablot.

Setup, migration, training.
Then someone to call.

Four things every plan includes, none of them an optional extra.

Setup

Configured to how you run a sale

Premium and VAT, commission terms, invoice and statement branding, the report set, user accounts. Done with you on the first call, checked on the last.

Migration

Your records, checked

Exports from GAP Office, Easy Live, Auction Marketer or a set of spreadsheets. Buyers, consignors, lots, invoices and settlements loaded, totals checked against your own figures before go-live.

Training

On your data, with your team

One session built around who does what in your house. A two-person operation or ten, the session covers the sale you are about to run, not a generic tour.

After go-live

The same person

A tricky settlement, a change to a consignor's terms, a new platform to import from. Email and calls with the person who set you up, not a queue.

Why it is in the price

Most back-office switches fail on the migration, not on the features. Duplicate buyers, invoices that do not add up, a consignor list nobody trusts. The software gets the blame and the spreadsheet comes back.

So setup, migration and training are in the one-off fee on every plan. It is the part of the job we would rather do properly ourselves than hand to you with a login.

Setup is £849 on Foundation and £1,119 on Professional, and includes the migration most vendors quote separately. Very large or unusual migrations are scoped on Tailored, with a fixed quote before we start.

Published pricing.
No quote required.

Hands-on onboarding and data migration included on every plan. Flat monthly fee, no per-lot charges.

Foundation
£149/mo
+ one-off setup £849, migration included
Tailored
Let's talk
Bespoke integrations and large migrations, quoted per project

Full plan comparison on the home page →

Frequently asked questions.

Most houses are live within a week. Day 1, a call to understand your sales and settings. Days 2 to 3, import. Days 4 to 5, configuration and checking. Days 6 to 7, training and go-live. You show up to two calls; we do the rest.
Exports from your current system in CSV or Excel: buyers, consignors, lots by sale, invoices with their paid status, settlements, anything still held as stock, and the original image files. Send them before you decide anything and we will tell you within a day what migrates cleanly.
The person who sets you up is the person you deal with afterwards. Sablot is built and run by a small team, so there is no handover to a support desk and nobody has to be told how your house works twice.
Yes, and that is the usual way. The previous sale closes in the old system, the import runs in the gap, and your next sale is catalogued, invoiced and settled in Sablot.
Nothing extra. Email and calls with the person who set you up are part of the monthly fee on every plan. Professional includes priority support.
No. Foundation is £149 a month plus £849 setup; Professional £249 a month plus £1,119 setup; Tailored is quoted per project. No per-lot fees, no commission, no surprises at year end.

A 15-minute call
and you'll know.

Tell us how you run a sale and what you are moving from. We will tell you what the week looks like. No pitch deck, no pressure.

Pick a time →
15-min call · Choose from available slots
or